Overview

Thank you for shopping with WeOnDy SOLUTIONS. We want you to be completely satisfied with your purchase. This policy outlines how we handle returns, exchanges, and refunds.

Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of opened items within 14 days if they are defective or damaged upon receipt.

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging (when possible)
• Accompanied by the receipt or proof of purchase

Items that cannot be returned:

• Custom or personalized products
• Digital products
• Sale items (unless defective)
• Items marked as “final sale” or “non-returnable”

Return Process

1. Contact Us: Before returning any item, please contact our customer service team at your email/+9476 649 6646 to initiate the return process.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Return: Securely package the item(s) with all original materials and include your RMA number.
4. Ship Your Return: Send your return to the address provided in the return instructions. We recommend using a trackable shipping service.

Refunds

Timeframe:

• Once we receive and inspect your return, we will notify you about the status of your refund.
• If approved, your refund will be processed within 5-7 business days.
• Credit card refunds typically appear on your statement within 1-2 billing cycles.

Refund Methods:

• Original payment method: We will issue refunds to the original payment method used for the purchase.
• Store credit: In some cases, we may offer store credit instead of a monetary refund.

Refund Deductions:

The following may be deducted from your refund amount:

• Shipping costs (original shipping charges are non-refundable)
• Restocking fees (10% for unopened items returned for reasons other than defects)
• Damages or missing parts

Exchanges

If you need to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 48 hours of receiving your order
2. Provide photos of the damaged/defective product
3. We will arrange a replacement or refund at our discretion

Return Shipping

Return shipping costs are the responsibility of the customer except in cases where:

• You received an incorrect item
• The item was damaged or defective upon arrival

Late or Missing Refunds

If you haven’t received your refund within the timeframe mentioned above:

1. Check your bank account again
2. Contact your credit card company or bank (it may take some time for the refund to be officially posted)
3. Contact our customer service team with your order details

Questions?

If you have any questions about our return and refund policy, please contact us at:

• Email: info@weondy.lk
• Phone: +9476 649 6646
• Hours: 9.00 am to 5.00 pm on week days

This policy was last updated on 15/12/2025